Customer Care

Shopping Policy

Everything you need to know about placing orders, delivery, returns, and aftercare at Accenzy.

Last updated: February 10, 2026

Order Processing

  • Orders are confirmed via email as soon as payment is verified.
  • Processing typically takes 1-2 business days, excluding holidays.
  • Customization or limited pieces may require additional time.

Shipping & Delivery

  • We offer standard and expedited shipping options at checkout.
  • Delivery timelines are estimates and may vary by destination.
  • Signature confirmation may be required for high-value orders.

Returns & Exchanges

  • Eligible items can be returned within 14 days of delivery.
  • Items must be unworn, undamaged, and in original packaging.
  • Exchanges are subject to availability of the requested item.

Cancellations

  • Orders can be canceled within 2 hours of placement when possible.
  • Once fulfilled, orders cannot be canceled and must follow return procedures.

Payment & Taxes

  • All prices are shown in your local currency where available.
  • Applicable taxes and duties are calculated during checkout.
  • We accept major credit cards and approved digital wallets.

Care & Warranty

  • We stand behind our craftsmanship with a limited warranty on manufacturing defects.
  • Natural variations in gemstones and metals are part of their unique character.